Cancel and Return Policy

Effective Date: 09-Aug-2024

Thank you for choosing Vijaya Shopy as your trusted provider of [Products/Services]. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you.

Order Cancellation

Customers can cancel their orders within 3 hours of placing the order. After this period, the order will be processed and cannot be canceled.

To cancel an order, please contact our customer service team at sales@vijayashopy.in with your order number.

Automatic Cancellation

If we are unable to fulfill your order due to stock unavailability or any unforeseen issue, your order will be automatically canceled, and a full refund will be processed.

To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging. An unboxing video is mandotary.

User’s are requested to take an unboxing video for proof of any defective or damaged products. The unboxing video proof is mandatory for returning defective or damaged products.

For replace/exchange is available only if the reason is genuine.

Product returns will be accepted within 3 days only. If there is any genuine case for exchanges of a product, please contact us on sales@vijayashopy.in within 3 days of receiving your order & we will handle these exchanges on a case-by-case basis.

Damaged Products:

In the event that a product reaches damaged, please email us on sales@vijayashopy.in within 3 working days along with images of the damaged product and we will help you out.

Exchange of the product will be provided based on the availability of stock. Otherwise, we will refund the amount. Customers will receive the refund amount within 30 days.

For all damaged/missing part or wrong product delivery inquiries, submission of an unboxing video is required. The unboxing video should clearly depict the condition of the product upon receipt, aiding in efficient processing of your request.

Return/Exchange/Refund Timeline

We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or exchanges are accepted within 3 days from the date of delivery. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.

Acceptable Item Conditions

To be eligible for a return or exchange, the item must be in its original condition, including all tags and packaging (if applicable). Please note that certain items may have specific conditions for return due to their nature, and these conditions will be clearly communicated on the product page.

Refund and Shipping Charges

All our products go through intense quality check before they are shipped. However, in rare instances a product may get damaged during transit. If you have received a damaged, defective, or a wrong product, you can return the eligible products. We understand the importance of transparent and fair refund and shipping charges. Our policy aims to be reasonable, which means you won’t have to worry about additional shipping costs when returning items.

For refunds, we offer the following options:

Replacement/Exchange: We’ll replace the item with a different size, color, or a better quality item as per your preference, subject to availability.

Money Refund: We’ll return the cost of the item to the original payment method used for the purchase.

Full Refund: If you’re not completely satisfied with your purchase, we’ll issue a full refund.

Partial Refund: In some cases, a partial refund may be provided if only part of the order is returned.

Line-Item Refund: For items that are part of a larger order, we may issue a refund for the specific item returned.

Gift Card: We can issue a gift card with the refund amount for you to use on future purchases.

Store Credit: You can choose to receive store credit, which can be used on any future purchases with us.

Items Eligible for Refund/Return/Exchange

While we strive to accommodate such requests, please note that not all items on our website are eligible for exchange, refund, or return. The following categories of products are generally not eligible for the same:

Products with Expiration Dates: Items with a limited shelf life or an expiration date.

Hygiene-Sensitive Products: Items that come into direct contact with the body, such as used underwear, earrings, or makeup.

Custom/Personalized Products: Items that have been specifically customized or personalized for the customer.

Products Sold as Part of Sets/Bundles: Items sold as part of a set or bundle, where individual items may not be eligible for exchange.

Non-Refundable Items List

We also maintain a comprehensive list of non-refundable items to ensure transparency and clarity. This list can be found here.

Avoiding Chargebacks

Our comprehensive refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights.

If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team at sales@vijayashopy.in. Your satisfaction is our priority, and we’re here to assist you.

Thank you for choosing Vijaya Shopy!

Vijaya Shopy

17/1, Srinivasa Street, Nesapakkam, West K K Nagar, Chennai – 600 078

www.vijayashopy.in

Last Updated: 09-Aug-2024